Qualified Candidates will exemplify:
- Excellent written and oral communication skills are required since the Product Manager has to communicate with team members, other departments, upper management and consumers of the company’s products
- Expertise in the product or market including specific technical or industry knowledge
- Superior project management and interpersonal skills
- Ability to maintain a keen attention to detail, multitask and work well under pressure
- Natural tendency to be curious, positive and creative
- Team player who collaborates well with others
- Sincere empathy for the customer and a commitment to delving deep into the challenges they present or experience
- bachelors degree or minimum 10 years HVAC industry experience
Job Description:
- Develop and implement procedures pertinent to the effective and efficient roll-out of the new equipment product lines
- Identify prospective customers by using business directories, following leads from existing clients, participating in organizations and clubs, and attending trade shows and conferences.
- Select the correct products or assist customers in making product selections, based on customers’ needs, product specifications, and applicable regulations.
- Maintain in-depth working knowledge of products and warranties.
- Assure that customer problem solving is always done in a professional and effective manner by regular silent monitoring of call center work.
- Set performance standards to meet services goals of the company.
- Gather information and research and provide regular feedback to management regarding product failures.
- Create a variety of short warranty-related correspondence.
- Generate sales and credit invoices as needed.
- Work with employees in sales and shipping employees on issues related to customer issues and delays.
- Serve as a resource (subject matter expert) to other departments regarding warranty-related questions and problems.
- Contact new and existing customers to discuss their needs, and to explain how these needs could be met by specific products and services.
- Answer customers’ questions about products, prices, availability, product uses, and credit terms.
- Quote prices, credit terms, and other bid specifications.
- Emphasize product features based on analyses of customers’ needs, and on technical knowledge of product capabilities and limitations.
- Negotiate prices and terms of sales and service agreements.
- Maintain customer records, using automated systems.
- Prepare sales contracts for orders obtained, and submit orders for processing.
- Collaborate with colleagues to exchange information such as selling strategies and marketing information.
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