Product Manager

Qualified Candidates will exemplify:
  • Excellent written and oral communication skills are required since the Product Manager has to communicate with team members, other departments, upper management and consumers of the company’s products
  • Expertise in the product or market including specific technical or industry knowledge
  • Superior project management and interpersonal skills
  • Ability to maintain a keen attention to detail, multitask and work well under pressure
  • Natural tendency to be curious, positive and creative
  • Team player who collaborates well with others
  • Sincere empathy for the customer and a commitment to delving deep into the challenges they present or experience
  • bachelors degree or minimum 10 years HVAC industry experience
Job Description:
  • Develop and implement procedures pertinent to the effective and efficient roll-out of the new equipment product lines
  • Identify prospective customers by using business directories, following leads from existing clients, participating in organizations and clubs, and attending trade shows and conferences.
  • Select the correct products or assist customers in making product selections, based on customers’ needs, product specifications, and applicable regulations.
  • Maintain in-depth working knowledge of products and warranties.
  • Assure that customer problem solving is always done in a professional and effective manner by regular silent monitoring of call center work.
  • Set performance standards to meet services goals of the company.
  • Gather information and research and provide regular feedback to management regarding product failures.
  • Create a variety of short warranty-related correspondence.
  • Generate sales and credit invoices as needed.
  • Work with employees in sales and shipping employees on issues related to customer issues and delays.
  • Serve as a resource (subject matter expert) to other departments regarding warranty-related questions and problems.
  • Contact new and existing customers to discuss their needs, and to explain how these needs could be met by specific products and services.
  • Answer customers’ questions about products, prices, availability, product uses, and credit terms.
  • Quote prices, credit terms, and other bid specifications.
  • Emphasize product features based on analyses of customers’ needs, and on technical knowledge of product capabilities and limitations.
  • Negotiate prices and terms of sales and service agreements.
  • Maintain customer records, using automated systems.
  • Prepare sales contracts for orders obtained, and submit orders for processing.
  • Collaborate with colleagues to exchange information such as selling strategies and marketing information.

Product Manager Job Application

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