Inside Sales

Qualified Candidates will exemplify:

  • Ability to maintain a keen attention to detail, multitask and work well under pressure
  • Natural tendency to be curious, positive and creative
  • Team player who collaborates well with others
  • Sincere empathy for the customer and a commitment to delving deep into the challenges they present or experience
  • No HVAC industry experience needed

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Job Description

  • Sell and service customers, providing pricing and product application information.
  • Inside Sales Generation Priority #1 by taking phone/fax/text/online orders, provide delivery information.
  • Write sales orders for customers and Outside Sales Team
  • Compute charges for merchandise or services and receive payments.
  • Prepare merchandise for display, or for purchase.
  • Answer phones using the company phone script
    Greet customers when they enter and thank them when they leave
  • Complete the end of day process when needed
    Complete inventory cycle counts
  • Maintain and be present in your work area
  • Keep sales area clean
    Keep shelves stocked, fronted and clean
    Preform any other duties that are asked of you or added to this list
  • Greet customers and discuss the type, quality, and quantity of merchandise sought
  • Prepare forms, obtaining customer signature and other information, such as required licenses.
  • Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, safety procedures and security practices.
  • Demonstrate use or operation of merchandise.
  • Place special orders or call other stores to find desired items.
  • Quote preparation and follow up as required in a timely manner.
  • Service Outside Sales staff as required – provide timely feedback and “heads up”
  • Input all orders into sales order entry system in a timely manner.
  • Schedule orders according to customer requirements.
  • Communicate honestly and succinctly with purchasing department.
  • Perform day-to-day customer relations and service duties.
  • Stay current on product knowledge.
  • Know the company catalog inside and out.
  • As needed vendor relations and negotiations.
  • Maintain computer and software-related skills.
  • Attends department and company meetings, as requested.
  • Provide promotional literature and product information as requested.
  • Keep supervisors apprised of customer issues as warranted.
  • Assist with inventory management program when required.
  • Perform duties inherent to all inside sales staff.
  • Make phone sales calls
  • Suggest related “add on” items for customer orders.
  • Communicate with outside sales and management regarding job starts and sites.
  • Communicate with customers regarding new products added or customer feedback on potential new products.
  • Assist other inside sales staff when needed.